Coaching

 

Drive desired behaviors by embedding your coaching frameworks into the daily lives of your people.

Bring your coaching templates & tools to life through beautiful digital forms that embed into the daily lives of people.  Gain visibility into coaching coverage across large distributed teams and discover the correlations between coaching activity and business outcomes. 

 

We saw a 7% uplift in revenue across the branches in the control group.
— Retail Bank Exec

Overview

In Financial Institutions, people are everything.  Whether they are discussing a specific need with a Customer in a Retail branch or responding to a Customer compliant in the Contact Centre…..ensuring they have the competency and skill to behave in the right way can make all the difference.

Growing that competency, skill and behaviour across large distributed workforces using traditional paper based coaching techniques has always been slow and costly. 

Increasing demands from regulators, competitors, Customers and internal stakeholders are becoming increasingly important for Financial Industry Executives to answer:

  • How do I know my coaching programme is working? 
  • How do I know my coaching programme is driving the desired outcomes and results?
  • Are we coaching our people on the right things?
  • Are we discharging our obligations?

Features

  • Standardize the way leaders coach by digitising paper based coaching forms into a beautiful App experience that embeds coaching into people’s daily routine.
  • Real time visibility of coaching coverage across a distributed workforce provides Executives with the ability to make cultural, behavioural and skilling changes at scale to keep pace with business agendas and market forces.
  • 1 to 1 sessions, skilling sessions, accreditation on the latest regulatory change……bring your coaching frameworks to life.
  • Embed your coaching rhythm into the daily lives of your teams. Make coaching accessible and simple to consume.
  • Analyse the cause and effect coaching has on business outcomes.