Conversations

 

Engage your customers with amazing needs based, fully compliant conversations. Automatically analyze your customer base using customer communication and transaction data to suggest where effort would best be focused.

Engage with confidence every time your people interact with customers through beautiful digital forms.  Have amazing conversations, discover their needs, demonstrate the value your business provides and ensure your people are complying with all appropriate controls.

Using machine learning to automatically score customers based on communications insights and customer product transactional information to suggest the next best conversation starters for your team to explore. Proactively identify opportunities to have better conversations.

 

We are getting 2.3 times revenue multiples for Customers experiencing a digital conversation.
— Bank Exec

Overview

In the typical course of a day, Bankers interact with Customer and uncover their needs in a multitude of ways across Retail networks, contact centers and digital channels. 

In most cases, they don’t find their way into the core system with Bankers preferring to develop their own work practises to manage followups and leads.

Like all manual processes, variants evolve with no common flow to ensure conversations occur at scale in the best possible way.

Conversation.png

Features

  • Balance customer experience, flow and compliance obligations beautifully in engaging digital forms. 
  • Automated discharging of compliance obligations in the conversation flow.
  • Natural conversational Customer needs discovery flow balanced across all product groups.
  • Beautiful followup flow aligned to fulfilment of needs, setting customer expectations and pipeline/followup integration. 
  • Real-time visibility of conversation actions, lead, and followups.