Fireside Chat: X Factors for Improving Frontline Employee Engagement

Join Jim Bywater, SVP of SeeEverything, and Terry Badger, Managing Editor of BAI, for a lively fireside chat. Learn about the most significant factors for improving employee engagement that deliver the greatest business impact.

Every banking executive knows that engaged employees deliver a better customer experience, an improved sales and service performance, and they are more likely to stay in the organization. Yet, when it comes to how to improve employee engagement, most financial institutions use tools like voice of employee surveys and training that partially address the challenge.

Improving employee engagement is a continuous process which requires developing and sustaining successful behaviors. In this discussion, SeeEverything’s Jim Bywater will share his insights about the X factors for improving employee engagement that deliver the greatest business impact.

Key takeaways:

  • Improve visibility into banker-customer interactions for onboarding, deepening customer relationships, and complex issue resolution

  • Maximize effectiveness of frontline staff and managers by capturing and tracking coaching interactions, and linking them to business performance

  • Retain talent and develop a positive culture by utilizing observations and coaching as complementary solutions to voice of employee surveys and training

This 30-minute webinar is now available on-demand.

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