Join your hosts, Dave Martin of Bankmechanics and Jim Bywater of SeeEverything, for candid conversations with banking industry leaders on frontline engagement. From strategies and best practices to challenges and lessons learned, you will gain valuable insights about improving frontline engagement to drive CX, employee retention, positive culture, and compliant growth for your financial institution.
In this episode, Francie Henry, Regional President, Fifth Third Bank, shares insights about the pyramid of success and tips for creating and maintaining a performance culture.
Tammy LoCascio, Chief Operating Officer at First Horizon Bank, shares her insights about building and sustaining positive culture amid mergers and acquisitions.
Julie Mayrant, President and Chief Retail Officer at Woodforest National Bank, shares how the structure of the bank and innovation mindset are driving frontline engagement.
Tim Welsh, the Vice Chairman of Consumer and Business Banking at U.S. Bank, shares his insights on the pivotal role of frontline colleagues and how U.S. Bank helps them learn and grow to better serve clients with programs like "strength finders" and "from boss to coach".
Maria Tedesco, the President and COO of Atlantic Union Bank, shares her insights about the importance of frontline teams for outstanding customer experience.
