Observational Coaching
SeeEverything's Observational Coaching solution:
improves customer experience by delivering insights into interactions with front-line team employees,
increases employee engagement with focus on skills improvement and accountability, and
drives sales and service excellence by transforming the way your managers collaborate with their front-line team members.
SeeEverything Capability
Monitor and drive the right behaviors for successful customer and business outcomes by elevating manager and staff capability.
Understand, through observations, what is really going on in the most important interactions for your organization – those between the customers and front-line staff.
Transform the way your leaders engage with their teams and customers with performance coaching.
How SeeEverything helps you improve business performance
Digitized Coaching Frameworks
Improves consistency and reduces variability across channels. Digitizes your coaching frameworks to drive successful behaviors. Increases adoption.
Observations
Helps understand what’s going on, what is working, and what needs to be improved during banker-customer interactions and manager-banker interactions.
Performance Coaching
Drives performance, increases employee engagement by ensuring your teams are getting the best coaching, and ultimately improves customer experience.
Meeting Insights
Improve team performance by tracking meeting actions and outcomes. Hold teams accountable for follow-up.
Sign Offs
Provides accountability and visibility that key actions are occurring. Brings clarity to follow‑up activities to enable continuous improvement.
Dashboards
Delivers visibility. Enables quick comparison of performance across teams, markets or regions to identify trends, potential best practices and areas of opportunity.
Scheduling & Automation
Improves efficiency. Digitizes your organization’s operating rhythm to optimize business performance.
Triggers & Notifications
Enables identification of outlier behaviors and results along with execution of successful behaviors. Alert managers to inspect and follow up for best practices or potentially non‑compliant practices.
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