SeeEverything COVID-19 update

The coronavirus pandemic will have a lasting impact on the global economy. Many banks are already planning how they can be at the forefront of helping their customers - not only now but as the environment begins to normalize.

The roles that leaders and bank colleagues play to help their customers successfully navigate the challenges that are ahead will be critical in determining the financial health of both the customer and the bank. 

SeeEverything can help in that process in a couple of key ways:

Customers still desire access to bankers

The situation has increased customer’s use of digital channels to serve their immediate banking needs. However now more than ever it is important customers and their communities feel supported through the challenges we all face with COVID-19. People are still social beings and customers will want to speak with their banker, to help them understand and navigate the various programs that many governments have put in place to support small business and individuals. Bankers should start proactively reaching out for meaningful needs-based conversations with customers now.

Leaders must nurture employee morale.

With remote teams now and in the future, there is need for more frequent follow-up and coaching. When bankers know precisely how to do what is expected of them and see the positive impact on their customers, job satisfaction increases.

How coaching is implemented and the data that can be acquired digitally through our Capability Application allows for immediate identification of potential issues to be remediated, as well as best practices for cross-pollination by management. 

For more information about how SeeEverything can help, get in touch with us at info@seeeverything.com.