Podcast: Sales and Service Excellence Driven by Observational Coaching

Tell us a bit about yourself and play the podcast.

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Dave Martin of bankmechanics is a subject matter expert on service and sales excellence in banking.  In this 7-minute podcast, Dave shares his insights about:

  • The key factors for delivering service and sales excellence, 

  • The art and science of it, and

  • How observational coaching can drive sales and service performance.