How can financial institutions achieve sales and service excellence with observational coaching? Get answers to this question and more in this webinar with James Bywater of SeeEverything and Dave Martin of bancmechanics.

You'll learn:

• How gaps in data about customer interactions with front-line staff affects service and sales performance

• The critical impact of front-line visibility and accountability on employee engagement and customer service

• Tips for observing and coaching for 3 key customer activities -- onboarding, deepening relationships, and solving complex issues

• How insights and actionable intelligence from observational coaching enable leaders to drive sales and service excellence