Training and coaching among top challenges for improving employee engagement

Training is usually a learning focused, one-time event. Coaching is a development focused, one-on-one, and continual process. Both are required to help front-line employees do their jobs more effectively and efficiently.

According to the SeeEverything 2022 Front-line Staff Engagement Strategies study, 82 percent of financial institutions cite on-going training and coaching as the top challenge for increasing employee engagement. Consistent coaching that's focused on developing and sustaining positive behaviors is the key driver of performance improvement.  e.