White Paper: Frontline staff engagement strategies for driving outstanding CX and growth
What is your organization doing to improve employee engagement? How would you rate your organization’s visibility into staff behaviors in customer interactions? What coaching methods are you deploying to improve sales and service excellence, and employee retention?
These are among the questions SeeEverything posed to leaders of retail banks and credit unions around improving employee engagement. SeeEverything’s research findings highlight poor visibility into the quality of banker customer interactions and inability to link coaching to business performance.