Welcome to Frontline Insights in Banking

Join your hosts, Dave Martin of Bankmechanics and Jim Bywater of SeeEverything, for candid conversations with banking industry leaders on frontline engagement. From strategies and best practices to challenges and lessons learned, you will gain valuable insights about improving frontline engagement to drive CX, employee retention, positive culture, and compliant growth for your financial institution.

Why Frontline Engagement Matters

In this episode, Maria Tedesco, President and COO at Atlantic Union Bank, explains why frontline engagement is critical for seamless customer experience and employee retention.

She shares valuable industry insights including:

Common challenges with improving frontline engagement,
Strategies and best practices they are deploying at AUB,
The impact coaching and mentoring had on her career

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