Welcome to Frontline Insights in Banking

Join your hosts, Dave Martin of Bankmechanics and Jim Bywater of SeeEverything, for candid conversations with banking industry leaders on frontline engagement. From strategies and best practices to challenges and lessons learned, you will gain valuable insights about improving frontline engagement to drive CX, employee retention, positive culture, and compliant growth for your financial institution.

Driving Frontline Engagement with Innovative Ideas

Julie Mayrant, President and Chief Retail Officer at Woodforest National Bank, shares how the structure of the bank and innovation mindset are driving frontline engagement.

Driving frontline engagement for successful customer interactions
Best practices for market managers and branch managers
Balancing digital and human investments
Differentiating with effective leadership and innovative minds

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