Improve Business Performance Manage Compliance Risk Embed Control Frameworks
Our Clients Case Studies
Approach Team Partners News Careers
Accelerating compliant growth

Welcome to Frontline Insights in Banking

Join your hosts, Dave Martin of Bankmechanics and Jim Bywater of SeeEverything, for candid conversations with banking industry leaders on frontline engagement. From strategies and best practices to challenges and lessons learned, you will gain valuable insights about improving frontline engagement to drive CX, employee retention, positive culture, and compliant growth for your financial institution.

darkened.png

The Power of Collaborative Culture

In this episode, Tammy LoCascio, Chief Operating Officer at First Horizon Bank, shares insights about positive culture and coaching for successful customer interactions.

She shares valuable industry insights including:

  • Strategies for building and sustaining positive culture amid mergers and acquisitions,

  • How observations, training, and coaching drive successful frontline interactions,

  • Challenges and opportunities for bankers in an increasingly digital world.