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Accelerating compliant growth

Welcome to Frontline Insights in Banking

Join your hosts, Dave Martin of Bankmechanics and Jim Bywater of SeeEverything, for candid conversations with banking industry leaders on frontline engagement. From strategies and best practices to challenges and lessons learned, you will gain valuable insights about improving frontline engagement to drive CX, employee retention, positive culture, and compliant growth for your financial institution.

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The Pyramid of Success

In this episode, Francie Henry, Regional President, Fifth Third Bank, shares insights about the pyramid of success and tips for creating and maintaining a performance culture.

She shares valuable industry insights including:

  • The power of outstanding customer experience with frontline team members,

  • Complementing the strengths of employees with good sales and service processes, and

  • Tips for reinforcing a positive, performance culture that drives growth.